Wunders Wunders Furniture

Frequently Asked Questions

Made to Order Furniture and Stocked Furniture

How do I place an online order?

Items can be added to your bag whenever you see the Buy Now icon.  When you are ready to place your order, click on the shopping bag icon in the top right-hand corner of your screen and follow the prompts to sign in or register for an account.

How long will my furniture take to make?

Our standard lead time is 4-6 weeks on most made to order items. 

Lead times can vary during the year due to workload. Please contact Dana@wunders.co.za or one of our showrooms for current lead times. 

Upon confirmation of your order you will receive updates from our customer care team. 

What are my online payment options?

Online purchases are made easy and secure with a selection of payment options, including credit cards. Unfortunately, at present, we cannot accept gift cards or store credits for online purchases but please contact one of our stores for further assistance should you wish to redeem a gift card or use a store credit.

How will I know that you have received my online order?

We will send an email confirming your order with specific detail around any made to order lead times. Our transport company will contact you 10 days prior to delivery of your made to order furniture.

How do I edit the information in my online account?

Log in to your account, your name will appear in the right-hand window.  To edit account information and delivery details, click on Edit and update accordingly.

Where do you make your furniture?

Every Wunders Furniture Item is Made in our Factory in Cape Town South Africa

Do you ship your furniture internationally?

Yes, we do ship internationally but orders cannot be placed online for now. Please contact Dana@wunders.co.za

Do you work with trade?

Our Wunders team are able to service Interior Designers, Decorators, Architects and Stylists.  With an understanding of the industry and in-depth knowledge of the Wunders range , the team is on hand to assist with product pricing and the selection process, as needed.  Working in support of leading architecture and interior design firms, Wunders offers furniture, collections for residential use as well as within the workplace, retail and hospitality environments, hotels and resorts and educational and government fit-outs. Trade Application form

Can I use my own fabric?

We are happy for you to use your own fabric should you wish. 

What if I have a complaint?

Please contact online@wunders.co.za

Can I cancel an order / what is your returns policy? (for made to order)

Can I amend an order once it is placed?

I have forgotten my password?

My order has arrived damaged, who do I contact?

Please send images and order details to online@wunders.co.za

How do I track my order?

We will email you updates in regard to your Order.  When your order is completed you will be called to arrange delivery.  Please note once item is completed we will deliver this to you and do not have storage facilities.

What are your COVID delivery/manufacturing produces?

What does your standard delivery service include?

For our furniture, the freight charge covers a single delivery at ground level, easy access during normal weekday delivery hours. The service also includes rubbish removal, placement and assembly if required. We do ask that someone is onsite to check and sign for all furniture deliveries.

How do I change my delivery address?

Please double check your delivery address prior to placing the order. We are able to change the delivery address, as long as the order has not been despatched. Please make contact with our head office or email online@wunders.co.za and we will do our best to make the changes.

Your home should be a story of who you are, and be a collection of what you love.